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Guidance and regulation

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From Valuation Office Agency (VOA)
  • Contacting your regional Valuation Office for Council Tax and business (non-domestic) rates enquiries.

  • Tables showing the Local Housing Allowance rates in accordance with statute.

  • When and how to request a reduction in rateable value or to delete a property from the business rates list and when properties do not qualify.

  • The Valuation Office Agency's (VOA) responsibilities with personal information obtained through the check and challenge service.

  • Find out how to use your business rates valuation account to appoint an agent and what to do after you have appointed an agent.

  • Guidance on when you should contact your local authority (council) about your domestic property.

  • This guide from the Valuation Office Agency (VOA) will help you identify fraudulent calls, emails and texts. You can also find out how to report any suspicious activity.

  • Fill in form VO 6048 if the Valuation Office Agency (VOA) has asked you for rental information about your self-catering or holiday let property in England.

  • The Valuation Office Agency's (VOA) technical manual for the rating of business (non-domestic) property.

  • Different parts of a property will have different relative values depending on their floor level and type of accommodation. These relative values are held in the valuation scales.

  • Fill in a form to give someone else authority to challenge your Council Tax band on your behalf.

  • If you do not agree with the Valuation Office Agency’s (VOA) decision, you have the right to appeal to the Valuation Tribunal in certain circumstances.

  • Apply to register a rent and fair rent increases.

  • Information about how we manage unacceptable customer behaviour consistently and fairly.

  • Find out how the Valuation Office calculates rateable values for public houses, inns and bars.

  • Tell the Valuation Office Agency about changes to property details or that you think the rateable value is wrong. For valuations before 1 April 2023.

  • The VOA wants to help customers provide the right information when making a Check, and the following focuses on how to do this for shops that are zoned for valuation purposes.

  • The VOA wants to help customers provide the right information when making a Check, and the following focuses on how to do this for factories, workshops and warehouses.

  • Guidance on the recent change to how Houses in Multiple Occupation (HMOs) are valued for Council Tax in England.

  • Find out how the Valuation Office Agency (VOA) calculates rateable values for self-catering holiday lets.