Guidance

Providing a 'Key information document' for agency workers: guidance for employment businesses

Guidance on producing a 'Key information document', or key facts page, for agency workers.

From:
Fair Work Agency, Department for Business and Trade and Employment Agency Standards Inspectorate
Published
3 October 2019
Last updated
7 April 2026 — See all updates

Documents

Providing a 'Key information document' for agency workers: guidance for employment businesses

PDF, 448 KB, 25 pages

Annex A: example 'Key information document' for PAYE agency workers

ODT, 9.23 KB

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Annex B: example 'Key information document' for agency workers paid via an umbrella company

ODT, 11.8 KB

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Annex C: example 'Key information document' for agency workers who provide their services via a Personal Service Company (PSC)

ODT, 9.66 KB

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Details

Regulation 13A of the ‘Conduct Regulations’ (Conduct of Employment Agencies and Employment Businesses Regulations 2003) introduces a requirement to provide a ‘Key information document’ for agency workers.

The new regulation comes into effect from 6 April 2020. After this date all new agency workers must be given a ‘Key information document’ before agreeing terms with an employment business.

This guidance is to help employment businesses comply with the regulations. It may also be useful for:

  • hirers
  • intermediary or umbrella companies in the recruitment supply chain
  • agency workers

Fair Work Agency

The Fair Work Agency (FWA) began operating on 7 April 2026. It replaced the Employment Agency Standards (EAS) Inspectorate.

The FWA is responsible for enforcing Regulation 13A.

The guidance document still refers to the EAS. The FWA will publish an updated version.

Employment businesses can download blank ‘key information documents’ and adapt them as needed. These documents include FWA contact details.

Updates to this page

Published 3 October 2019
Last updated 7 April 2026 show all updates

  1. The current guidance still refers to the Employment Agency Standards (EAS) Inspectorate. The Fair Work Agency (FWA) began operating on 7 April 2026. It replaced the EAS. The FWA will publish an updated version.

  2. Telephone number for Employment Agency Standards Inspectorate updated.

  3. First published.

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