Making a complaint to the Fair Work Agency (FWA) about your recruitment agency
This guidance is provided to help agency workers who have raised or need to raise a complaint to FWA about their recruitment agency.
Applies to England, Scotland and Wales
Documents
Details
This guidance from the Fair Work Agency (FWA) supports agency workers and others who wish to make a complaint about a recruitment agency.
This guidance aims to help to manage expectations and encourages workers to make a complaint where they believe the law has been breached. It may also be useful to recruitment agencies to gain a better understanding of the work FWA does and how FWA investigates complaints.
The guidance covers:
- who FWA are
- the issues FWA can investigate
- how FWA investigates a complaint
- the actions FWA can take against a non-compliant agency
- the issues FWA cannot help with
- how to make a complaint to FWA
Updates to this page
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References to Employment Agency Standards (EAS) Inspectorate changed to Fair Work Agency (FWA). From 7 April 2026 a new government agency called the Fair Work Agency (FWA) began operating. It replaced the Employment Agency Standards (EAS) Inspectorate.
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First published.