Policy paper

Alternative dispute resolution for consumers 2015 to 2024

Explains government policy and actions to encourage consumer dispute resolution without going to court, including details of the regulations.

• From: Department for Business, Innovation & Skills
• Published: 23 June 2015

This was published under the 2015 to 2016 Cameron Conservative government

This publication was withdrawn on 9 April 2026

This page has been withdrawn because the content has been superseded. For the current alternative dispute resolution policy, refer to The Digital Markets, Competition and Consumers Act 2024 (Alternative Dispute) Regulations 2026.

Documents

Alternative dispute resolution for consumers

Ref: BIS/15/339

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Details

This document explains government policy and actions to encourage consumer dispute resolution without going to court, including details of the Alternative Dispute Regulations (ADR) 2015. The regulations affect almost all businesses selling directly to consumers and set the standards for ADR providers wishing to become a ‘certified ADR provider’.

Published 23 June 2015