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Find algorithmic transparency records from UK public sector organisations with information on algorithmic tools used in decision making. These are completed in accordance with the Algorithmic Transparency Recording Standard.
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A Natural Language IVR is used on the Contact Centre's voice channel, allowing customers to 'tell' us what their enquiry is about and then route them through to a relevant meessage and/or a advisor.
A Chatbot tool used by Contact Centre Webchat channel to automatically answer customers and collate relevant information for the Webchat advisor when required.
Themis is an Electronic Maritime Drift modelling system used to calculate predicted drift of leeway objects using deterministic and probabilistic modelling.
A casework system which uses decision trees to assist DVLA staff in assessing the users' ability to drive based on responses to medical questionnaires inputted by the user.
The National Highways chatbot provides customers with an additional communication channel to get immediate answers to their questions using publicly available information (such as traffic information).
An algorithm to identify potential non-compliance in MOT testing, and prioritise visits to MOT garages.
Chatbot to filter and resolve public enquiries and where necessary, hand-off to a live advisor for further review.
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